Returns and Claim

Damaged or defective merchandise – merchandise not conforming to order 

Damaged or defective merchandise – merchandise not conforming to order
QUALITÀ ITALIA SRL is freed from its obligations as soon as the merchandise is collected by the carrier. If the goods are damaged or defective, however, QUALITÀ ITALIA SRL will offer the purchaser all reasonable assistance.
If an error has been made and the goods do not conform to the specifications given in the order, please contact QUALITÀ ITALIA SRL immediately, in any event within and not beyond a period of 8 (eight) days, giving specific details of the non-conformity in question, completing the form attached.
If, when the order is received, you notice that the material delivered is damaged, you should nevertheless accept it subject to reservation and contact customer service at QUALITÀ ITALIA SRL.
If the damage was caused during delivery, QUALITÀ ITALIA SRL will deal directly with the carrier and resolve the problem as rapidly as possible, attempting to limit the inconvenience caused as much as we can. 
We will do our best to keep you informed of developments in the investigations carried out.
If the material does not conform to specifications, please contact QUALITÀ ITALIA SRL immediately to report that the product is defective or does not conform to the required specifications.

Goods to be returned with our authorization must be sent to our warehouse in Zola Predosa (Bo) Italy carriage paid, accompanied by a duly issued delivery note and details of the purchase. QUALITÀ ITALIA SRL reserves the right not to accept merchandise which has not been given prior authorization.

ATTENTION! WE REPEAT THAT YOU CAN ONLY BE REIMBURSED FOR GOODS AND/OR WITHDRAW FROM THE CONTRACT (REGARDLESS OF THE CAUSES) WITH PRIOR AUTHORISATION FROM QUALITÀ ITALIA SRL. 
THE GOODS TO BE REDELIVERED MUST BE SENT IN THE ORIGINAL PACKAGING AND/OR CORRECTLY PACKAGED TO PREVENT DAMAGE DURING TRANSPORTATION. 
THE SENDER WILL BE HELD RESPONSIBLE FOR THE CORRECT SHIPMENT OF RETURNED PRODUCTS.